Process
Process are repeatable tasks to achieve something modellable as flow diagrams
Metrics
Assigning numbers to test processes including information or motivation; value vs cost; execution, reporting and setup; dysfunction and construct validity
Assurance vs Control
Proactive vs reactive approaches to putting good things in and taking bad things out of testing processes to assure and control testing quality
Servant
Leadership through selfless empowerment, growth, improvement, moral/values led, action, responsibility
Motivation
Measurement management via theory X external vs delegation management via theory Y internal, plus values and relationships
Mentor
Process where seniors help/assist/teach/advise/guide juniors/interns/apprentices to onboard, upskill, achieve goal, get promoted informally/ad-hoc or part of a programme
1:1
(One-to-one) Regular, private, non-status update, tester-driven agenda meetings to build human connections, trust and rapport with manager
Environment
Foster trust, support, happy, fulfilled working conditions for teams
Values
A strong set based on strong moral and integral principles to lead by, and to facilitate in teams
Moral
Guides core values, direction and decisions towards a greater good with sacrifice, subordination, worthy cause, justification and relationships
Skills
Skills, knowledge, abilities that form the role and responsibilities of testers
Titles
Individual contributors: apprentice, associate, mid, senior, principal, architect and administrative officers: lead, manager, director
Institution
Build a model team of shared purpose, support, fulfilment, growth, nobility through shared goals/concepts, discipline, service, structure, trustees
First/Action
Show the way, invite followers and lead by example, also consult with team, show patience, speak last but make decision, take first step and accept responsibility for failure