Feelings & Emotions
Focus on people’s feelings as the indicator to quality but be careful to avoid being fooled by illusions
Software Quality Management and Testing
Focus on people’s feelings as the indicator to quality but be careful to avoid being fooled by illusions
Quality is subjective, relative truth with an objective, relative analysis and is formed from relationships between people and software
Testing is journaling, note-taking and immersion resulting in a written evaluation of quality carefully supported by metrics where appropriate
Testing is constantly building and falsifying hypotheses of quality using logical reasoning to uncover information
Testing scientific model and process of research question, background investigation, analysis, hypothesis, experiment, evaluation, action (reporting)
Coverage mindmaps, requirements/risk, charters/questions, designs, environmental/personnel, journaling/noting results